RESIDENTS of a care home in Rhyl are at “potential risk of harm, neglect or abuse,” a report has found following an inspection.

But the home said it is “confident all challenges raised in the report have now been addressed”.

Glen Devon Residential Home, on The Grove, was issued with three priority action notices and one area for improvement after Care Inspectorate Wales’ (CIW) visit on January 30.

The home, which has 30 registered places for adults, said it has taken on board the report’s findings and has already sought to address the failings outlined in it.

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Though CIW found that residents “enjoy living at Glen Devon”, it added that staff are not always suitably trained in relevant areas, and that people’s personal plans are not always reviewed in a timely manner.

Residents “do not always have control over their day-to-day life,” CIW said, adding that their personal plans do not always accurately reflect themselves and their requirements.

While staff were described as being “attentive, polite and respectful,” residents were described as not always being “supported with their physical, mental health and emotional wellbeing”.

Care staff records were found to not all have been given up-to-date checks, meanwhile.

CIW said it was told by the manager that care plans should be reviewed “three-monthly”, but that, in some instances, this was not the case.

Other care plans showed that some residents are not getting food and water at regular intervals, and did not indicate that staff were aware of this.

Despite this, residents who spoke to inspectors told them that “staff are great”, “I get the support I need,” and that “staff know how to care for me and what my needs are.”

Inspectors praised the interior design of the home, noting that residents have been allowed to personalise their rooms and can walk around the site as they choose.

New flooring has also been installed in parts of the home, and new electrical goods have been provided, though appropriate testing of appliances was found to not always be in place.

CIW also viewed documentation which shows care workers have not always undergone appropriate ongoing checks, and staff have not had regular criminal record checks undertaken.

Meanwhile, though the home has a schedule of activities, inspectors did see any being undertaken.

Some residents’ activities logs also showed that, in their cases, “very few activities have taken place”.

Glen Devon was handed the following priority action notices:

  • Ensure that personal plans are up to date, an accurate reflection of the person’s needs, and that people are getting the care and support as required.
  • Ensure that all staff have an up to date Disclosure and Barring Service certificate.
  • Ensure that all staff, whether they be permanent full-time staff or temporary agency staff, are sufficiently experienced and skilled to carry out their roles.

Listed as an area for improvement, the home was also instructed to ensure its gas safety and Legionella (bacteria) tests are undertaken.

In response, Sharon Saunders, the home’s responsible individual, said: “We were disappointed with the outcome from the recent CIW inspection and have responded immediately to address all concerns raised.

“Since the inspection, we have implemented a new management team, and are confident all challenges raised in the report have now been addressed.

“We take the CIW’s feedback seriously and were reassured that CIW identified many positive aspects in the care we provide.

“We want to assure everyone that resident safety is always our priority, and any concerns that were identified during the inspection on January 30 were acted upon immediately.

“We have strengthened our systems to ensure quality and safety is assured moving forwards. We have invited CIW back to re-inspect the home and are hopeful for a full turnaround.”