A WOMAN from Droylsden has criticised Pontins’ Prestatyn Sands site, calling it “shoddy” and “an absolute mess”, after spending three nights at the site in June.

Kate Boden was disappointed with the facilities at and cleanliness of the site, in what was her and her partner’s first family holiday with their eight-year-old daughter.

They paid £83 for the three nights at Prestatyn Sands, which Kate also described as “like a council estate with maisonette flats”.

In particular, she was critical of the time it took for her and her family to check in, the accommodation, and the entertainment of the site.

She said: “At check-in, the queue was huge and took two hours to go down.

“We then got to our room, which wasn’t the cleanest. The floor was dirty, the décor was outdated, we had two single beds and a rock-hard sofa bed.

“The fridge wasn’t that clean, the windows were covered in seagull poo, and there were cigarette stubs everywhere.

“Most of the arcade machines weren’t working, and the shop was never open.

“There wasn’t enough staff at all – I was told I should’ve spoken to a manager about my issues, but never saw a manager and was told at reception that there wasn’t a manager available.

“I emailed Pontins, saying it (the site) is a health and safety hazard. It’s like a council estate with maisonette flats. It's an absolute mess.”

Kate said she is not interested in a refund from Pontins, but hopes that sharing her experience will help bring the site up to scratch.

Last week, a family from Neston, Cheshire told of how they left Prestatyn Sands two days early due to such issues as closures, lack of facilities, and minimal food stock at the park.

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Kate added: “It’s just very, very run-down. People say: ‘Why do you keep complaining about it?’, but it’s because nothing’s being down about it.

“You’ve got hundreds of people passing through and paying their money, yet it doesn’t look like they (Pontins) are putting any money into the site.

“Pontins won’t reply to my email about what I experienced. They’re taking people’s money and providing them with shoddy accommodation. No holiday site should be like that.

“Somebody needs to publicise what’s going on, so Pontins actually do something and bring it up to speed.

“I’m not doing this for a refund; I’m doing it for the fact that families are going and experiencing what I saw.”

Attempts were made to contact Pontins for a response.