A HOLIDAY park is hoping to introduce a Covid safe check-in by car process at their Prestatyn site.

Haven Leisure Limited have submitted proposals to Denbighshire County Council for an Arrivals Lodge at their Presthaven Beach Resort.

The timber-clad built lodge will act as a kiosk area.

Staff and security teams will be stationed at the build and guests will briefly stop, in their cars, to check-in.

The proposal is in response to the pandemic - to ensure a safe operation is in place ahead of re-opening.

A covering letter into the plans states: “Haven Holidays Ltd (Haven) has, like many businesses during 2020, had to rapidly adapt its operation to cope with the risk of Covid-19 to guests and team alike. A wide range of measures have been introduced at the Haven holiday parks and the measures were instrumental in enabling a significant number of people to enjoy a holiday during the main summer season.

“Whilst the capacity of the parks was reduced, various activities were curtailed and some facilities closed, the measures helped the parks to operate and create a wide range of benefits.

"These included the economic benefits that arise from the operation of each park including via employment creation, spending by guests in the local area, and the use of local suppliers and services.

“One measure that Haven introduced to ensure a safe operation involved a radical new approach to guest arrival and check in.

"The long established practice has been for guests to arrive at a holiday site, park in a car park and then queue in a reception building, often with many other people. The new approach undertaken in 2020 was to specify an arrival time (a one hour slot) for guests and for a team member to meet the guests at an outdoor “arrival” point within the park.

"The guest would be checked in and given keys/directed to their accommodation.

“The response from guests has been very positive indeed and the team at each park recognise that the process is significantly more efficient.

“The intention is to establish this new approach as the standard operation in the future, starting in 2021.

"In addition to the underpinning operational efficiency of this approach, it is also anticipated that Covid-19 will impact guests’ behaviour and expectations for some time and Haven needs to ensure each park is able to operate successfully and safely, both for guests and team members, from the start of the season.

The arrivals lodge will have a covered open-sided area; a canopy will provide appropriate shelter from the elements for team members.

The cover letter added: "Guests can visit the lodge at any time during the day to ask for advice from staff. This area will include a park map to help guests with orientation.

"The two parts of the building each have pent-style roofs that slope in opposite directions. The South elevation (‘front’) facing the road will include a door enabling access to and from the kiosk for welcome staff and security, and a window for staff to speak to guests from within the kiosk.

"A window is also proposed on the West and East ‘side’ elevations of the kiosk so that staff can speak to guests from each direction."