RESIDENTS are being reminded of what compensation arrangements are in place following the temporary suspension of the council's garden waste service.

The service was suspended on March 20 following restrictions by Welsh Government. With some staff becoming unwell / needing to self-isolate, Denbighshire County Council made the decision to halt the service.

The paid- for service resumed officially on June 1.

Residents who had a valid subscription for the entire 10 week stoppage will have their subscription extended by those 10 weeks.

Where subscriptions had lapsed part way through the suspension, extensions will be added on a pro rata basis. For example, a resident who had paid for six out of the 10 weeks, will have their subscription extended by 6 weeks.

Customers who are already paying for their garden waste service by Direct Debit will not need to contact the council.

Denbighshire County Council will put back the date of all future annual invoices to account for the stoppage.

Residents who have allowed their subscriptions to lapse and not yet renewed them at all should contact the council so that any additional collection entitlement can be agreed.

Cllr Brian Jones, Cabinet Lead Member for Highways, Planning and Environment, said: “The council fully understood the frustration faced by some residents of not having a garden waste collection service and the Council worked tirelessly to restore the service as quickly as possible.

“We are pleased at the response by the general public and the service is now operating as normal.

"We’re also grateful for the opportunity to explain how people who missed collections during the lockdown will be compensated.

"No one will miss out financially, as we will simply extend the subscription by the number of weeks collection missed."