ADVICE is being offered to residents in Denbighshire having difficulties with their internet connection.

Some residents, using technology during the current lockdown, are experiencing slower internet speeds.

Denbighshire County Council, who is working with internet providers and the Welsh Government to improve digital connectivity and broadband infrastructure in the county, is suggesting 'small tweaks' for improved performance.

A spokesperson from the local authority said: "A cheap or faulty land-line phone can cause interference and slow connection speed. Sometimes this can be heard as crackles when speaking on the phone. This interference will reduce your internet speed. Even cheap or faulty phone extension cables can cause noise and signal loss. If unplugging the phone or cable increases the connection speed, then they will need replacing.

"Most people still use the original ADSL filters sent by your internet provider with your modem. These filters can be plugged into the phone sockets for years and never replaced, even when they change routers and are provided with brand new filters.

"These filters wear out and when they do they cause interference."

For more information or advice, email communitydevelopment@denbighshire.gov.uk