UNIVERSAL Credit Clients in Kinmel Bay, Towyn, Abergele and Pensarn are re being given a helping hand in making an application.

Citizens Advice Conwy are new drop in services where staff will be able to help them get through the application process for the benefit, and make sure that they are accessing all the benefits they should be.

Gwyneth Millington, chief executive of Citizens Advice Conwy said: “We have already seen a sharp increase in clients who need additional support to apply for benefits since we became a Universal Credit Full Service area from April 11 this year.

"Clients have to take on a greater role in the application process and maintenance of the UC system, and are struggling more to manage.”

To further aid claimants managing on their journey, Citizen's Advice will also be offering budgeting and money saving sessions.

This project is funded by Gwynt Y Mor and will provide an Adviser with Citizens Advice Conwy dedicated to enabling this new, important and exciting project for local people in their local communities.

One client responded: “I have been avoiding making the change to Universal Credit as I had heard how difficult it was. I know the support that Citizens Advice will give will be really good and easy to understand”.

The service will operate 9:30 to 4:30 on Tuesdays at Kinmel Bay Resource Centre on Foryd Road from Tuesday, September 11, on Thursdays at Itaca, Abergele at Hesketh House on Bridge Street from Thursday, September 6 and Fridays at Canolfan Dewi Sant on the South parade, Pensarn from Friday, September 7.

For more information, contact Katy Connolly moneywise@conwy.cabnet.org.uk