Santander to close North Wales agency branches

Published date: 18 February 2014 |
Published by: Iwan Berry 
Read more articles by Iwan Berry  Email reporter


A HIGH street bank will close some of its agency branches in North Wales.

Santander will close licensed branches in Abergele, Llanrwst and Ruthin as part of plans to focus on its "proprietary branches".

The branches are run as agencies, licensed by Santander but not outright owned by the bank.

They provide limited banking services under Santander's branding, and the bank has served notice on 139 agencies preparing them for closure.

Steve Pateman – Head of UK Banking at Santander said, “Part of enabling customers to choose how they deal with us, is making sure that all of our retail branches offer full banking.

"Consolidating our operations, following today’s announcement, is a vital next step for Santander, allowing us to concentrate on further enhancements and investment in, our proprietary branch network, including branch openings and refurbishments.”

Marc Jones, a Santander customer, has set up the online petition calling on Santander to re-think its decision.

He said: “More and more banks are pulling out of small towns and forcing customers to travel greater distances to bank with them. I can’t get to another Santander branch during working hours so I will look to close my account if this closure goes through.

“Although a lot can be done through cashpoints and online banking, people still need that personal touch to deal with any problems or paying in cheques.

Llyr Gruffydd, Plaid Cymru AM for North Wales, added: "I would urge them to re-think this proposal as it will result in a reduced service for many customers."

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