Rise in complaints to financial watchdog in Vale of Clwyd

Published date: 23 December 2013 |
Published by: Stephanie Price
Read more articles by Stephanie Price


THE FINANCIAL Ombudsman Service has seen a significant rise in complaints in the Vale of Clwyd.

The free service said that in the last financial year they saw a 113 per cent increase in complaints, with the top five being against credit card accounts, current accounts, motor insurance and house mortgages as well as PPI.

Complaints amounted to a total of 1,131 people living in the area who felt they were unsatisfied with the way companies treated them.

Vale of Clwyd MP, Chris Ruane, said that: “These figures show two things, the effects of the recession on family finances in the Vale of Clwyd are still being keenly felt, and that many financial institutions are still not treating ordinary people fairly.”

The businesses have been advised by the Financial Ombudsman Service to pay out compensation to those consumers who have had their complaints upheld.
A spokesman for the service said: “While this is in line with general complaint trends across the UK as a whole, it’s good to know that people in Vale of Clwyd know where to turn if faced with a financial problem.
“But we tend to find that it’s those people who don’t know about us who need us the most. This is why we regularly host events and drop-in’s for local communities across the UK, aimed at raising consumer awareness of financial rights.”

If you would like to find out more information about the Financial Ombudsman Service visit them online at

For more news from across the region visit

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